Customer Service Manager - Georgia Tech

 Apply today by sending your resume to hiring@bluedonkeycoffee.com.

Position Details: Full Time - 35-40 hours a week

Location: Blue Donkey Shop, Georgia Tech

Start Date:  Now Hiring

Based in Atlanta, Ga, we are a fast-growing startup committed to crafting and serving extraordinary coffee beverages. Our passion is to WOW customers with our product and service.

Please apply if you love serving and working with people and enjoy being part of a positive, genuine, fun, and energetic team.

Connect with us on Instagram to learn more.. https://www.instagram.com/bluedonkeycoffee/

Apply to...

  • Start your career in coffee and retail.

  • Be part of a fast growing Atlanta based coffee startup.

  • Craft and serve extraordinary coffee beverages.

Benefits:

  • Paid Specialty Coffee Training & Barista Certification

  • Career Opportunities in Management, Logistics, Marketing.

  • Paid Holidays, Paid Personal Time Off.

  • Free 12oz Bags of Freshly Roasted Coffee.

  • 20% OFF Discounts on all Instore Products

Position Overview: The Customer Service Manager is primarily responsible for the customer experience. The Customer Service Manager should monitor, supervise, and go above and beyond to make customers happy. In addition, this position assists the store manager in all aspects of the coffee house in accordance with the vision and mission of Blue Donkey Coffee Inc.

Responsibilities:

  • Assume responsibility for all customer interactions.

  • Primarily responsible to ensure customers are “Wowed” by our customer service.

  • Oversees the team to ensure each team member is treating each customer extremely well.

  • Responsible to enforce Blue Donkey Coffee’s “WOW” initiative.

  • Proactive in completing all daily operations in the espresso bar, iced coffee station, and smoothie station.

  • Cultivates a professional, friendly, efficient work environment.

  • Actively works toward creating an excellent Blue Donkey experience through superlative customer service, beverage preparation and presentation, in-store marketing, and upkeep of the physical space.

  • Ensures all projects and responsibilities are completed in a timely, efficient manner.

  • Handles customer complaints with professionalism and tact.

Key Traits We Value.

  • "Can Do" Positive Attitude

  • Loves WOWING the Customer

  • Respectful Team member

  • Honesty and Integrity

  • Hard Worker & Reliable